Shipping policy

Last updated: 3 September 2026

Where we ship

Everywhere. Every order is packed in Vancouver, British Columbia, and sent with Canada Post, tracked from our door to yours.

Processing

Orders are packed within two business days. You will receive a confirmation email with tracking as soon as your parcel leaves us.

Shipping rates

Shipping is calculated at checkout from Canada Post's live rates for your address and the weight of your parcel. You pay what the carrier charges us and nothing more: there is no handling fee. All prices are in Canadian dollars, and the rate for your address is shown before you pay.

Standard shipping is free on orders of:

  • $75 or more in Canada
  • $100 or more in the United States
  • $150 or more everywhere else

Delivery times

Canada: 2 to 9 business days by Canada Post Expedited Parcel, depending on how far you are from British Columbia. United States: about 6 to 10 business days by Tracked Packet USA. Everywhere else: one to three weeks by Tracked Packet International. Checkout shows the estimate for your address. These are estimates rather than guarantees, and we cannot be held responsible for delays once a parcel is in the carrier's hands, including time spent in customs.

Duties and taxes

Orders sent outside Canada may be charged import duties, taxes or a handling fee by the destination country. Those charges are set by your government and its carrier, are not included in our prices, and are paid by you. For the United States they are collected at checkout, because US customs requires them to be paid before a parcel ships. Everywhere else they are collected from you when the parcel arrives. A parcel refused because of them is treated as a return, and the shipping cost is not refunded.

Subscription deliveries

Subscription orders are packed and shipped on the same terms as any other order. You will get tracking for each delivery, and you can skip or cancel from your account before a delivery is processed.

Addresses

Please check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipping at your cost.

Lost or damaged parcels

If your order arrives damaged, or tracking shows it as delivered and you do not have it, email us within 14 days and we will make it right. See our refund policy for what happens next.

Questions

Email hello@itskaori.com.