Cancellation policy

Some of our teas can be bought as a subscription. This is how a subscription works and how you change or cancel one.

What you are agreeing to

A subscription is a recurring order. It renews automatically at the interval you chose at checkout — every month, every two months, or every three months — and keeps going until you cancel it. There is no minimum number of deliveries and no cancellation fee.

When you are charged

You are charged for each delivery rather than upfront. The first charge is taken when you place the order, and every later charge on that delivery's date, using the payment method saved to your subscription. The subscription discount applies to each delivery while the subscription is active.

Skipping, changing and cancelling

You can skip a delivery, change how often it arrives, or cancel altogether at any time from your account. Every order email contains a link to it. Changes need to be made before a delivery has been processed in order to affect that delivery; once an order has been created and charged, it is treated like any other order.

Price changes

If we change the price of a subscription we will email you before it takes effect, and you can cancel before you are charged at the new price. A delivery that has already been charged is never affected.

Failed payments

If a payment does not go through we will try again. If it keeps failing we may pause or cancel the subscription, and we will let you know.

Refunds

Cancelling stops future deliveries; it does not refund deliveries that have already been charged and shipped. Those are covered by our refund policy.

Questions

Email hello@itskaori.com.